FAQ Support

Got other questions with your online shop? Contact SHOPLINE Team! Let us know how we can help, and we will bring you the best solutions.



Get to know more about, SHOPLINE, the company profile, the tools, the services, and how are we different from others

Founded in 2013 and accepted into the Silicon Valley-based 500 Startups accelerator in 2014. In 2017, SHOPLINE has become the first E-commerce platform that partners with Google in Greater China. Til now, with service locations in Hong Kong, Taiwan, Ho Chi Minh City, Shenzhen, and Kuala Lumpur. Today, SHOPLINE has helped over 200,000 merchants to build their brands online. As of 2019, SHOPLINE has helped merchants reach over 200 million customers.

SHOPLINE is committed to providing a quick-to-start commerce platform service. Merchants do not need to have technical background to create and manage their online shop. We offer a 30-day free trial, where merchants can get a feel of the platform and its features. SHOPLINE also has a strong business strategy consulting team to guide merchants through the shop-opening process. Over 200,000 merchants in Asia have started their online shop with SHOPLINE.

With our core value of "Merchants’ success is our success", SHOPLINE is committed to a " no commission fee" and "no transaction fee" pricing model to help merchants maximizing their profits. We are convinced that the online shop set-up service provided by SHOPLINE can help SMEs to break through the barrier of bringing business online and help individual entrepreneurs to realize their dreams.

For shops of different sizes and industries, there are different price plans to choose from according to your requirements and budget, making SHOPLINE your best platform to build your e-commerce store.

SHOPLINE's merchants cover various industries, including boutiques, digital electronic products, outdoor products, casual wear, groceries, household items, etc. Such as Durex, AGATHA, Bee Cheng Hiang Group, Studio A, and Fujitsu, to name a few.

E-commerce platforms or online marketplaces in the market generally charge at least 2% - 6% transaction fees; SHOPLINE keeps the pricing model transparent and straightforward with a fixed monthly fee and does not charge any commission or transaction fee on top. Shops find it difficult to build brand images and distinguish themselves from competitors in an online marketplace environment, most merchants easily fall into the cycle of relying heavily on price discounts or reduction to stand out. Continuous price reductions would make it harder to implement a proper branding strategy later on.

For any shop related questions, please click the dialogue window at the lower right corner in the admin panel, you will be able to chat with our experienced customer success team directly. We also provide free telephone consultation for direct inquiries. Please make an appointment here for a telephone consultation. We would love to meet you to talk about your plans. Free online set-up seminars are held regularly, for more details, please find the email address below to contact us.

SHOPLINE welcomes all forms of collaborations across industries. Please use the email below to contact us and we will get back to you as soon as possible.

SHOPLINE's service hour is Monday to Friday 10am-7pm. Our office is closed during weekends and holidays. If you leave your comments on admin panel, homepage or facebook page during weekends and holidays, we will get back to you on the next working day.

Got Questions?
Talk to our Customer Success Team!

Business hours
Monday to Friday 10AM to 7PM

Online customer service
Enter your message in the bottom right hand corner, talk to our online customer service team.